Return & Refund Policy

Customer Satisfaction Guarantee

At Bloom Mat, we want every customer to love their purchase.
If you are not completely satisfied with your order, we offer a simple return and refund process.
Please review the following policy before requesting a return.

Return Eligibility

Customers may request a return within:

30 days after receiving the order

To be eligible for a return:
•The item must be unused and in original condition
•The product must include original packaging
•The item must not show signs of use, washing, damage, or modification
•Proof of purchase must be provided

Items That Cannot Be Returned

For hygiene and safety reasons, certain products cannot be returned once used:
•Used yoga mats
•Used yoga shoes
•Used fitness accessories
•Products damaged due to improper handling
•Clearance or final sale items

Return Process

To request a return:
1.Contact our customer support team
2.Provide your order number and reason for return
3.Wait for return approval
4.Ship the product according to our instructions
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Refund Process

Once your return is received and inspected:
•We will send a confirmation email
•Approved refunds will be processed within 5-10 business days
•Refunds will be issued to the original payment method
Please note:
Banks and payment providers may require additional processing time.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:
Please contact us within 7 days after delivery.
Please include:
•Order number
•Photos of the product
•Description of the issue
We will review your request and provide a suitable solution.

Return Shipping

Customers are responsible for return shipping costs unless:
•The product arrived damaged
•The wrong product was sent
•The item has a manufacturing defect